Providers on DWUL may post additional public listings, such as seasonal programs (e.g., Spring Break or Summer Camps), alongside their core offerings/listings. These listings must adhere to DWUL’s content guidelines, including accurate labeling and up-to-date details.

For registration inquiries, parents and schools may contact DWUL directly at [email protected]. For program-specific questions, please reach out to the program provider directly. Provider contact details can be found on the program page under the "Program Details" section.

To create a Parent Account and register for programs, we have provided a 60-second tutorial video and an online step-by-step guide to make the process as easy as possible for you. You can find the video tutorial here and the step-by-step guide here

Here is the E-Transfer email address info to confirm: [email protected] OR [email protected] 

(Both are accepted)

To Cancel a Program that has Registrations:

1. Notify schools and parents, and CC DWUL Support Team (to "process/approve" the cancellation/refunds asap)

2. Cancel all the students from the program list (they will be removed once "approved/processed" by DWUL Admin Team)

3. After all the students are removed from the list (asap or within 1 day) - Click the "Delete" button on the program card in the listing dashboard to remove the program listing from the Provider account, or alternatively, you can close registration to avoid new registrations

Parents may cancel their registration at any time before the program begins. For cancellations after the program start date or within 24 hours of commencement, providers must contact the parent to determine the reason and approve any applicable prorated refunds. All refund decisions must be communicated to the registration support team by cc'ing them in your response.

If a parent has already submitted a formal cancellation request (received via cancellation email notice), no further action is required from the provider as the system will process it automatically. However, if a parent requests cancellation directly without using the system, providers should manually remove the student from the program list if the cancellation is approved. This policy ensures fair and consistent handling of all cancellations while maintaining clear communication between all parties.

Parents may register their child at any time during the program duration, provided spots remain available. To enroll with a prorated fee, simply select the e-transfer payment option during registration, then contact the program provider directly (using the contact information listed on the program page). The provider will calculate and confirm your adjusted payment amount based on the remaining sessions. Your child's registration will be secured once the prorated payment is received. This flexible approach ensures families can join programs even after the start date while maintaining fair pricing for participation duration.

To generate a promo code, access your Provider Dashboard and navigate to the "Promo Code" tab. Select the "+/Add" button to create a new promotion. You'll need to specify: (1) a unique code name (e.g., "SUMMER2024"), (2) the discount percentage (e.g., 10%), and (3) an expiration date. After clicking "Save," the code becomes active and can be shared directly with parents. This feature allows you to create targeted promotions while maintaining full control over discount parameters and validity periods.

Scenario 1: A single parent asks for sponsored support from the school.

Action: Forward the request to the school contact, and also specify/list the full details for the school to confirm: 1) program, 2) student, and 3) amount

Scenario 2: Multiple parents ask for support for multiple programs/providers and students. 

Action: Create one email to summarize all the requests from all parents, and specify/list the full details for the school to confirm: 1) program, 2) student, and 3) amount

Scenario 3: If the school already has an existing "sponsored support policy" 

Action: Create one email summarizing all the requests and breakdown, highlighting the individual students/registrations that would apply from the policy. Ask for confirmation: 1) program, 2) student, and 3) amount

A dedicated "Export" button should be added to the bottom of each program page, adjacent to the enrolled students list. This button will enable providers to download the complete student roster in a standard file format (CSV/XLS).

DWUL processes provider payments in 2-3 installments for optimal financial management. The first payment is issued one month after program commencement, followed by a second payment upon program completion. A potential third payment will cover any final adjustments, including prorated registrations, late cancellations, or other account reconciliations. This staggered approach ensures accurate compensation while accommodating program changes that may occur throughout the session.